- I hear nothing after I successfully installed your software and run it. What's wrong? What should I do?
Please go to Control Panel->Speech->Text to Speech, and then click review voice, you will see a message: "This voice cannot be played. Please try selecting another voice or selecting a different audio output device." This means you didn't install your sound card driver correctly. In some situation, you can play music or movie on your computer, because Microsoft XP installed a default driver for "Audio" players. But you must know that "Audio" and "Speech" are quite different issues in computer, so maybe you can not use the speech function although you can play music.
Please install your sound card driver again. (Normally the driver is on the CD of main board, because the sound card is integrated with main board.)
- I received the software package, but I didn't find the Crystal Voice.
Please go to Disc A, find the folder named Natural Voice Crystal. Open the folder and click setup.exe to install it.
- I can not see SPEECH in control panel.
You can download it from Microsoft website and install it in your computer.
Microsoft engine download link:
http://download.microsoft.com/download/speechSDK/SDK/5.1/WXP/EN-US/speechsdk51.exe
- I get an error number 1904 while I am installing GoldenReader.
This error number gives you the message that you were unable to install our software, and unable to register any component into your system.
* You have installed some software which is protecting your registry.
* You don't have the right to install our software into your computer.
* You changed the installation folder with an illegal name (such as foreign letters). Please try to re-install the software without changing any settings.
- How to uninstall the Free version?
Please go to Start->All programs->GoldenReader, choose Uninstall the Free version to uninstall.
Or go to Start->Control Panel->Add or Remove Programs, find
GoldenReader and click the Remove button.
- I want to convert text to audio files, what is the file size limitation?
Normally, the text file size should not bigger than 50 millions of characters, namely, 5 millions of words or so. If the ebook file you try to convert is quite huge, we recommend you split it into several smaller files or reduce the audio quality.
- About the Professional version's batch converter, how many files can I convert at one time?
Technically, that is no limitation. You can convert a large number of text files to audio files simultaneously. But if one of them is very big, the audio quality will be reduced automatically. Please convert big text files separately.
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